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ERP ATLASAPPNEURALOperationsP2Reference
IT Services & MSPs ERP
An IT service provider supporting multiple business customer environments under service agreements, with authorized remote support, customer asset context and controlled technical changes.
Micro-ERP configurations10
Conditional common pool configurations24
LifecycleReference
ERP composition
Micro-ERPs in this ERP 34
Explore every Micro-ERP linked to IT Services & MSPs ERP. Open a record to see its applications and extensions.
Micro-ERP
Customer & Opportunity Management MicroERP
Qualified customer/opportunity and documented sales handover
Micro-ERPField Service Management MicroERP
Accepted mobile job and reconciled service obligation
Micro-ERPHelpdesk & Support MicroERP
Resolved case or controlled warranty/remedy outcome
Micro-ERPIT Change & Patch Management MicroERP
Verified authorized change with rollback evidence
Micro-ERPIT Configuration Management MicroERP
Accepted traceable IT configuration lifecycle
Micro-ERPManaged Backup & Recovery MicroERP
Verified recoverability and protection/remediation record
About this erp
Purpose and scope
An IT service provider supporting multiple business customer environments under service agreements, with authorized remote support, customer asset context and controlled technical changes.
- Source
- reviewed-functional-microerps
- Source version
- reviewed-functional-microerps-2026-11-03
- Readiness
- Reviewed scope definition. Application implementation, migration and live availability are not verified by this catalogue import.
- Operating model
- An IT service provider supporting multiple business customer environments under service agreements, with authorized remote support, customer asset context and controlled technical changes.
- Feature modules
- 59
- Primary workflow
- Compose canonical functional MicroERPs; preserve each module operating trigger.
- Dependencies
- Shared Platform and applicable functional MicroERPs
- Enablement
- Apply each source operating trigger and user permissions; list membership is not automatic enablement.
- Direct functional MicroERPs
- 10
- Conditional common-pool MicroERPs
- 24
- Source assignments
- [{"key": "msp-client-discovery", "owner": "managed-it-services", "assignmentId": "ERP-41-M001", "necessity": "Core", "appliesWhen": "Applies to the stated reference model for IT Services & MSPs.", "functionalProduct": "it-configuration-management"}, {"key": "msp-configuration-register", "owner": "managed-it-services", "assignmentId": "ERP-41-M002", "necessity": "Core", "appliesWhen": "Applies to the stated reference model for IT Services & MSPs.", "functionalProduct": "it-configuration-management"}, {"key": "msp-service-dependencies", "owner": "managed-it-services", "assignmentId": "ERP-41-M003", "necessity": "Core", "appliesWhen": "Applies to the stated reference model for IT Services & MSPs.", "functionalProduct": "it-configuration-management"}, {"key": "msp-service-catalogue", "owner": "managed-it-services", "assignmentId": "ERP-41-M004", "necessity": "Core", "appliesWhen": "Applies to the stated reference model for IT Services & MSPs.", "functionalProduct": "managed-service-agreement-management"}, {"key": "msp-agreement-coverage", "owner": "managed-it-services", "assignmentId": "ERP-41-M005", "necessity": "Core", "appliesWhen": "Applies to the stated reference model for IT Services & MSPs.", "functionalProduct": "managed-service-agreement-management"}, {"key": "msp-monitoring-alerts", "owner": "managed-it-services", "assignmentId": "ERP-41-M006", "necessity": "Core", "appliesWhen": "Applies to the stated reference model for IT Services & MSPs.", "functionalProduct": "managed-it-service-desk"}, {"key": "msp-major-incidents", "owner": "managed-it-services", "assignmentId": "ERP-41-M007", "necessity": "Core", "appliesWhen": "Applies to the stated reference model for IT Services & MSPs.", "functionalProduct": "managed-it-service-desk"}, {"key": "msp-problem-management", "owner": "managed-it-services", "assignmentId": "ERP-41-M008", "necessity": "Core", "appliesWhen": "Applies to the stated reference model for IT Services & MSPs.", "functionalProduct": "managed-it-service-desk"}, {"key": "msp-change-release", "owner": "managed-it-services", "assignmentId": "ERP-41-M009", "necessity": "Core", "appliesWhen": "Applies to the stated reference model for IT Services & MSPs.", "functionalProduct": "it-change-and-patch-management"}, {"key": "msp-maintenance-windows", "owner": "managed-it-services", "assignmentId": "ERP-41-M010", "necessity": "Core", "appliesWhen": "Applies to the stated reference model for IT Services & MSPs.", "functionalProduct": "it-change-and-patch-management"}, {"key": "msp-patch-management", "owner": "managed-it-services", "assignmentId": "ERP-41-M011", "necessity": "Core", "appliesWhen": "Applies to the stated reference model for IT Services & MSPs.", "functionalProduct": "it-change-and-patch-management"}, {"key": "msp-remote-support", "owner": "managed-it-services", "assignmentId": "ERP-41-M012", "necessity": "Core", "appliesWhen": "Applies to the stated reference model for IT Services & MSPs.", "functionalProduct": "managed-it-service-desk"}, {"key": "msp-endpoint-baselines", "owner": "managed-it-services", "assignmentId": "ERP-41-M013", "necessity": "Core", "appliesWhen": "Applies to the stated reference model for IT Services & MSPs.", "functionalProduct": "it-configuration-management"}, {"key": "msp-network-configurations", "owner": "managed-it-services", "assignmentId": "ERP-41-M014", "necessity": "Conditional", "appliesWhen": "The MSP manages customer network infrastructure.", "functionalProduct": "it-configuration-management"}, {"key": "msp-backup-operations", "owner": "managed-it-services", "assignmentId": "ERP-41-M015", "necessity": "Conditional", "appliesWhen": "Managed backup is included in the customer service agreement.", "functionalProduct": "managed-backup-and-recovery"}, {"key": "msp-restore-tests", "owner": "managed-it-services", "assignmentId": "ERP-41-M016", "necessity": "Conditional", "appliesWhen": "The MSP operates or assures customer backup services.", "functionalProduct": "managed-backup-and-recovery"}, {"key": "msp-disaster-recovery", "owner": "managed-it-services", "assignmentId": "ERP-41-M017", "necessity": "Conditional", "appliesWhen": "The client contracts for disaster recovery planning or testing.", "functionalProduct": "managed-backup-and-recovery"}, {"key": "msp-cloud-operations", "owner": "managed-it-services", "assignmentId": "ERP-41-M018", "necessity": "Conditional", "appliesWhen": "The MSP manages customer cloud infrastructure or platforms.", "functionalProduct": "it-configuration-management"}, {"key": "msp-license-subscriptions", "owner": "managed-it-services", "assignmentId": "ERP-41-M019", "necessity": "Conditional", "appliesWhen": "The MSP administers or resells customer software subscriptions.", "functionalProduct": "it-configuration-management"}, {"key": "msp-domain-certificates", "owner": "managed-it-services", "assignmentId": "ERP-41-M020", "necessity": "Conditional", "appliesWhen": "The MSP is responsible for customer domains certificates or hosting.", "functionalProduct": "it-configuration-management"}, {"key": "msp-vendor-cases", "owner": "managed-it-services", "assignmentId": "ERP-41-M021", "necessity": "Core", "appliesWhen": "Applies to the stated reference model for IT Services & MSPs.", "functionalProduct": "managed-it-service-desk"}, {"key": "msp-security-remediation", "owner": "managed-it-services", "assignmentId": "ERP-41-M022", "necessity": "Conditional", "appliesWhen": "The MSP provides agreed defensive security monitoring or remediation services.", "functionalProduct": "it-change-and-patch-management"}, {"key": "msp-access-lifecycle", "owner": "managed-it-services", "assignmentId": "ERP-41-M023", "necessity": "Core", "appliesWhen": "Applies to the stated reference model for IT Services & MSPs.", "functionalProduct": "it-configuration-management"}, {"key": "msp-hardware-deployment", "owner": "managed-it-services", "assignmentId": "ERP-41-M024", "necessity": "Conditional", "appliesWhen": "The provider supplies or deploys customer hardware.", "functionalProduct": "it-configuration-management"}, {"key": "msp-hardware-disposal", "owner": "managed-it-services", "assignmentId": "ERP-41-M025", "necessity": "Conditional", "appliesWhen": "The provider handles retirement return or disposal of customer equipment.", "functionalProduct": "it-configuration-management"}, {"key": "msp-usage-entitlements", "owner": "managed-it-services", "assignmentId": "ERP-41-M026", "necessity": "Conditional", "appliesWhen": "Customer charges depend on active seats devices consumption or service allowances.", "functionalProduct": "managed-service-agreement-management"}, {"key": "msp-agreement-profitability", "owner": "managed-it-services", "assignmentId": "ERP-41-M027", "necessity": "Core", "appliesWhen": "Applies to the stated reference model for IT Services & MSPs.", "functionalProduct": "managed-service-agreement-management"}, {"key": "msp-service-reviews", "owner": "managed-it-services", "assignmentId": "ERP-41-M028", "necessity": "Core", "appliesWhen": "Applies to the stated reference model for IT Services & MSPs.", "functionalProduct": "managed-service-agreement-management"}, {"key": "msp-technology-roadmaps", "owner": "managed-it-services", "assignmentId": "ERP-41-M029", "necessity": "Conditional", "appliesWhen": "The provider sells ongoing technical advisory or virtual IT leadership services.", "functionalProduct": "managed-service-agreement-management"}, {"key": "msp-service-transition", "owner": "managed-it-services", "assignmentId": "ERP-41-M030", "necessity": "Core", "appliesWhen": "Applies to the stated reference model for IT Services & MSPs.", "functionalProduct": "managed-service-agreement-management"}, {"key": "msp-customer-offboarding", "owner": "managed-it-services", "assignmentId": "ERP-41-M031", "necessity": "Core", "appliesWhen": "Applies to the stated reference model for IT Services & MSPs.", "functionalProduct": "managed-service-agreement-management"}, {"key": "msp-operational-automation", "owner": "managed-it-services", "assignmentId": "ERP-41-M032", "necessity": "Advanced", "appliesWhen": "The MSP operates repeated high-volume tasks and has tested automation controls.", "functionalProduct": "it-change-and-patch-management"}, {"key": "msp-environment-documentation", "owner": "managed-it-services", "assignmentId": "ERP-41-M033", "necessity": "Core", "appliesWhen": "Applies to the stated reference model for IT Services & MSPs.", "functionalProduct": "it-configuration-management"}, {"key": "msp-coverage-rosters", "owner": "managed-it-services", "assignmentId": "ERP-41-M034", "necessity": "Core", "appliesWhen": "Applies to the stated reference model for IT Services & MSPs.", "functionalProduct": "managed-it-service-desk"}, {"key": "msp-client-request-catalogue", "owner": "managed-it-services", "assignmentId": "ERP-41-M035", "necessity": "Core", "appliesWhen": "Applies to the stated reference model for IT Services & MSPs.", "functionalProduct": "managed-it-service-desk"}, {"key": "msp-availability-reporting", "owner": "managed-it-services", "assignmentId": "ERP-41-M036", "necessity": "Conditional", "appliesWhen": "The customer agreement includes measurable availability commitments.", "functionalProduct": "managed-service-agreement-management"}, {"key": "msp-service-provider-reconciliation", "owner": "managed-it-services", "assignmentId": "ERP-41-M037", "necessity": "Conditional", "appliesWhen": "The MSP resells third-party licenses cloud services or managed tooling.", "functionalProduct": "managed-service-agreement-management"}, {"key": "msp-project-cutover", "owner": "managed-it-services", "assignmentId": "ERP-41-M038", "necessity": "Conditional", "appliesWhen": "The provider implements migrations rollouts or other customer IT projects.", "functionalProduct": "it-change-and-patch-management"}, {"key": "service-sla-escalation", "owner": "service-operations", "assignmentId": "ERP-41-M039", "necessity": "Core", "appliesWhen": "The reference MSP operates customer service agreements with accepted response and resolution rules.", "functionalProduct": "helpdesk-and-support"}, {"key": "service-request-triage", "owner": "service-operations", "assignmentId": "ERP-41-M040", "necessity": "Core", "appliesWhen": "Applies to the stated reference model for IT Services & MSPs.", "functionalProduct": "helpdesk-and-support"}, {"key": "onsite-service-dispatch", "owner": "managed-it-services", "assignmentId": "ERP-41-M041", "necessity": "Conditional", "appliesWhen": "The business performs service at customer or field locations.", "functionalProduct": "managed-it-service-desk"}, {"key": "work-order-execution", "owner": "service-operations", "assignmentId": "ERP-41-M042", "necessity": "Conditional", "appliesWhen": "Service work requires a distinct approved field or multi-step execution order rather than a single support ticket.", "functionalProduct": "field-service-management"}, {"key": "service-closeout-handover", "owner": "service-operations", "assignmentId": "ERP-41-M043", "necessity": "Core", "appliesWhen": "Applies to the stated reference model for IT Services & MSPs.", "functionalProduct": "field-service-management"}, {"key": "commercial-feasibility-review", "owner": "crm-and-customers", "assignmentId": "ERP-41-M044", "necessity": "Core", "appliesWhen": "Applies to the stated reference model for IT Services & MSPs.", "functionalProduct": "customer-and-opportunity-management"}, {"key": "quotation-estimating", "owner": "sales-and-billing", "assignmentId": "ERP-41-M045", "necessity": "Core", "appliesWhen": "Applies to the stated reference model for IT Services & MSPs.", "functionalProduct": "quotation-management"}, {"key": "customer-work-portal", "owner": "project-management", "assignmentId": "ERP-41-M046", "necessity": "Conditional", "appliesWhen": "Customers need a self-service view of active orders, projects or service work.", "functionalProduct": "project-management"}, {"key": "customer-complaints", "owner": "service-operations", "assignmentId": "ERP-41-M047", "necessity": "Core", "appliesWhen": "Applies to the stated reference model for IT Services & MSPs.", "functionalProduct": "helpdesk-and-support"}, {"key": "industry-data-bridge", "owner": "shared-platform", "assignmentId": "ERP-41-M048", "necessity": "Conditional", "appliesWhen": "The deployment connects to customer, vendor, device or specialist software systems.", "functionalProduct": "shared-platform"}, {"key": "service-renewals", "owner": "service-operations", "assignmentId": "ERP-41-M049", "necessity": "Conditional", "appliesWhen": "The business sells renewable service or support agreements.", "functionalProduct": "field-service-management"}, {"key": "change-request-control", "owner": "project-management", "assignmentId": "ERP-41-M050", "necessity": "Core", "appliesWhen": "Applies to the stated reference model for IT Services & MSPs.", "functionalProduct": "project-management"}, {"key": "project-scope-planning", "owner": "project-management", "assignmentId": "ERP-41-M051", "necessity": "Conditional", "appliesWhen": "The IT provider undertakes scoped customer implementation migration rollout or improvement projects.", "functionalProduct": "project-management"}, {"key": "project-resource-booking", "owner": "project-management", "assignmentId": "ERP-41-M052", "necessity": "Conditional", "appliesWhen": "The IT provider undertakes scoped customer implementation migration rollout or improvement projects.", "functionalProduct": "project-management"}, {"key": "project-budget-control", "owner": "project-management", "assignmentId": "ERP-41-M053", "necessity": "Conditional", "appliesWhen": "The IT provider undertakes scoped customer implementation migration rollout or improvement projects.", "functionalProduct": "project-management"}, {"key": "time-and-material-recovery", "owner": "project-management", "assignmentId": "ERP-41-M054", "necessity": "Conditional", "appliesWhen": "The IT provider undertakes scoped customer implementation migration rollout or improvement projects.", "functionalProduct": "project-management"}, {"key": "milestone-acceptance", "owner": "project-management", "assignmentId": "ERP-41-M055", "necessity": "Conditional", "appliesWhen": "The IT provider undertakes scoped customer implementation migration rollout or improvement projects.", "functionalProduct": "project-management"}, {"key": "project-risk-issues", "owner": "project-management", "assignmentId": "ERP-41-M056", "necessity": "Conditional", "appliesWhen": "The IT provider undertakes scoped customer implementation migration rollout or improvement projects.", "functionalProduct": "project-management"}, {"key": "project-dependency-control", "owner": "project-management", "assignmentId": "ERP-41-M057", "necessity": "Conditional", "appliesWhen": "The IT provider undertakes scoped customer implementation migration rollout or improvement projects.", "functionalProduct": "project-management"}, {"key": "engagement-suspension-termination", "owner": "project-management", "assignmentId": "ERP-41-M058", "necessity": "Core", "appliesWhen": "Applies to the stated reference model for IT Services & MSPs.", "functionalProduct": "project-management"}, {"key": "delivery-capacity-forecast", "owner": "project-management", "assignmentId": "ERP-41-M059", "necessity": "Advanced", "appliesWhen": "Multiple concurrent projects require forward capacity and scenario planning.", "functionalProduct": "project-management"}]
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