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ERP ATLASAPPNEURALDeliveryP2Reference
Managed IT Service Desk MicroERP
Resolved authorized IT service case
CapabilityDelivery
OwnerUnassigned
Delivery progressNot tracked yet
LifecycleReference
About this erp
Purpose and scope
Resolved authorized IT service case
- Source
- reviewed-functional-microerps
- Source version
- reviewed-functional-microerps-2026-11-03
- Readiness
- Reviewed scope definition. Application implementation, migration and live availability are not verified by this catalogue import.
- Family
- Managed IT Services
- Proposed repository
- managed-it-service-desk-microerp
- Feature modules
- 8
- Primary workflow
- Identify environment/coverage → triage and authorize → fulfill remote/onsite or escalate → coordinate incident/problem → verify and close
- Dependencies
- Shared identity, party/reference, authorization, approval, evidence and provider adapter primitives are reused.; A dependency or external data import does not disqualify independent use.; Common support/SLA engine; configuration/coverage references; authorized monitoring/remote/vendor interfaces
- Business user
- MSP support agent / incident coordinator
- Useful output
- Resolved authorized IT service case
- Independent scope
- A multi-client IT desk can operate with external CMDB/billing/change/backup tools; its authorized environment scope differs from ordinary consumer support.
- Scope exclusions
- ["Individual fields, calculations, review steps and reports remain internal modules.", "Source industry applicability, permissions and qualified-review requirements are retained.", "Does not copy the generic ticket engine or maintain a new secret store."]
- Module keys
- ["msp-client-request-catalogue", "msp-coverage-rosters", "msp-major-incidents", "msp-monitoring-alerts", "msp-problem-management", "msp-remote-support", "msp-vendor-cases", "onsite-service-dispatch"]
- Catalogue checksum
- 04a805f5c7ba84f644ec39bafe95fff22afc842e84594e3636247055ca5edaf6
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