GrowthP2Reference

Returns Management MicroERP

Resolved linked return/exchange/claim with controlled reverse custody and financial handoff

CapabilityGrowth

OwnerUnassigned

Delivery progressNot tracked yet

LifecycleReference

About this erp

Purpose and scope

Resolved linked return/exchange/claim with controlled reverse custody and financial handoff

Source: reviewed-functional-microerps
Source version: reviewed-functional-microerps-2026-11-03
Readiness: Reviewed scope definition. Application implementation, migration and live availability are not verified by this catalogue import.
Family: Sales & Billing
Proposed repository: returns-management-microerp
Feature modules: 8
Primary workflow: Receive eligible request/evidence → authorize reverse flow → obtain receipt/inspection result → approve exchange/refund/recovery → reconcile customer outcome
Dependencies: Original sale/order identity; Inventory inspection and custody API; Credit/refund authorization and settlement interfaces
Business user: Returns desk / customer claims controller
Useful output: Resolved linked return/exchange/claim with controlled reverse custody and financial handoff
Independent scope: A returns operator can close a full reverse-commerce case against external orders, warehouses and payment systems.
Scope exclusions: ["Courier reverse custody, seller restock and money movement remain distinct responsibilities."]
Module keys: ["customer-return-recovery", "online-return-portal", "parts-fitment-disputes", "product-exchanges", "proof-of-short-delivery", "refund-allocation", "return-to-origin", "sales-returns"]
Catalogue checksum: 04a805f5c7ba84f644ec39bafe95fff22afc842e84594e3636247055ca5edaf6

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